FAQS

GENERAL

CAN I WRITE ABOUT YOUR BRAND?

Great! Please get in touch, and we'll send you some sample images to help make your article as easy as possible to write! Interviews need to be directed to Grace Howden - grace@22.com.au

DO YOU ACCEPT INTERN/JOB APPLICATIONS?

We are constantly on the look out for new talent to join our team. If we are not directly advertising for a position, you are still free to drop us a message and we'll chat.

CAN I BECOME A STOCKIST?

SLINKII products are not available for wholesale at this time.

CAN I PURCHASE SLINKII ANYWHERE ELSE?

SLINKII is available exclusively from our own website. We offer worldwide shipping and competitive shipping rates globally.

 

ORDERING

CAN I CANCEL OR CHANGE MY ORDER AFTER PLACING IT?

As soon as your order is placed, we begin processing it right away so it ships out as soon as possible. Unfortunately, this means that we are unable to amend your order or cancel it, even before it has shipped. Please ensure that delivery and order details are double checked before placing your order.

If you have changed your mind on any items, please contact us at info@slinkii.com as soon as you receive your order and we can arrange an exchange or issue you a credit note.

WHY WAS MY ORDER CANCELLED?

In rare circumstances, your order may be cancelled by us. These may be due to suspicions of fraudulent activity or unavailable stock.

Fraudulent orders: We take fraud very seriously, and any orders that are suspected to be high-risk or fraudulent will be automatically cancelled. This may occur when certain payment methods have failed our security checks. To avoid this issue, please make sure that your billing information is up-to-date, and that it matches the card that is being used to pay.  

If this has happened to your order and you believe that it was wrongly cancelled, then please do not hesitate to email us at info@slinkii.com and we will do our best to work out a solution.

Items unavailable:  In the unlikely event that we have oversold an item, your order will be cancelled and a refund will be immediately issued. We understanding that this is disappointing, however, we try our best to keep our inventory levels 100% accurate and avoid this from happening. If this has happened to you, our customer service team will reach out with a solution to make sure your experience with us is a positive one.

I HAVEN'T RECEIVED AN ORDER CONFIRMATION EMAIL? 

If you have placed your order and have not yet received a confirmation email, please do not worry as it may have simply ended up somewhere else in your email account. Please check your junk inbox or promotional inbox.

If you are unsuccessful in finding it, please reach out to our customer service team who will be able to help you out.

I WOULD LIKE TO TRY ON AN ITEM, DO YOU HAVE A STORE?

SLINKII products are available exclusively at slinkii.com, and we do not operate any physical stores. Unfortunately, this means that you cannot try on our products before purchasing them.

However, we do have an easy exchange process if you have purchased the incorrect size. 

If you have any questions about finding the correct size for you, please email us and we will help you out.

WHAT SIZE SHOULD I ORDER?

If you are unsure about what size is best for you, please refer to our sizing guide here.

Most of our items run true to size. However, in the rare case that an item runs smaller or larger, please keep an eye out for our sizing recommendations under the ‘Size & Fit’ section on the product page.

If you are still unsure about sizing, do not hesitate to email us at info@slinkii.com and our customer service team will help you out. 

 

PRODUCTS

WHERE CAN I PURCHASE SLINKII PRODUCTS?

Yes, you can purchase SLINKII Digital Gift Vouchers here.

WHERE CAN I PURCHASE SLINKII PRODUCTS?

SLINKII products are available exclusively online at slinkii.com. 

 

DELIVERY

WHAT COUNTRIES DO YOU SHIP TO?

SLINKII currently ships to the following countries:

  • United States
  • Canada
  • Australia
  • Austria
  • Belgium
  • Denmark
  • France
  • Germany
  • Italy
  • Monaco
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom

 

HOW CAN I TRACK MY ORDER?

For all US orders, please click here to track your order via USPS.

For all international orders (outside the United States), please click here to track your order via DHL eCommerce.

MY TRACKING NUMBER IS NOT WORKING.

Once you have received your tracking link, please allow up to 48 hours for the tracking number to be activated and to start updating. If you are still experiencing issues tracking your order, please contact our customer service team and we will do our best to help you out.

WHEN WILL MY ORDER BE SHIPPED?

We aim to get your order processed and shipped out as soon as possible. Typically, orders are dispatched within one business day.

During promotional periods, we may experience a backlog of orders. To account for this, we kindly ask that you allow up to 3 working days for your order to be dispatched during these periods.

MY PARCEL SAYS IT HAS BEEN DELIVERED, BUT I HAVE NOT RECEIVED IT.

If your parcel was delivered to a residential address, please first check with your surrounding neighbours, family members or roommates who may have accepted the package on your behalf.

If your parcel was delivered to a work address, please first check with any employees who may have accepted the package on your behalf.

In some cases, the parcel may turn up a couple days later even when the tracking has been marked as delivered. Please allow up to 48 hours before assuming that your parcel is lost.

If you are still having trouble locating your order, please contact our customer service team immediately and we will do our best to track it down.

TAXES, CUSTOMS AND IMPORT FEES

There may be Taxes or Duties applied by customs towards your order when, or after delivery is made. These charges are not inclusive of the original shipping charge, and are unable to be paid for, or reimbursed by SLINKII. Customers are responsible for paying any additional customs or duties charges that may be incurred on their order.

If you are unsure of the charges and whether you will be affected, please contact your local customs office. SLINKII will make every effort to deliver on time. However, we shall not be held liable for delayed or lost shipment.

DO YOU DELIVER TO PO BOXES?

We do not deliver to PO boxes. Please provide us with a business or residential address.

I HAVE RECEIVED A FAULTY OR DAMAGED ITEM.

Whilst we take pride in our high quality production process, sometimes things can go awry during manufacturing. Should this be the case, SLINKII are happy to offer a full refund.

If you have received a faulty item, please email our customer service team immediately, and provide the following information:

  • Customer name
  • Order number
  • Which item is faulty
  • Photographic evidence (please provide 2-3 photos clearly showing the defect)

Only once our customer service team have reviewed and approved your claim, will a refund be issued.

We will only accept claims made within 7 days of the date of receipt. Any claims made outside this period will not be accepted. 

I WAS SENT THE WRONG ITEM. 

In the unlikely event that you received the wrong items, please contact us immediately with the following information:

  • Customer name
  • Order number
  • Which item was incorrect

Our customer service team will investigate the matter and get back to you with a solution.

 

RETURNS

CAN I RETURN AN ITEM?

SLINKII wants to ensure that you are completely satisfied with your purchase. If you change your mind about an item purchased on Slinkii.com, you are entitled to an exchange or credit note within 7 days of receipt should it meet the following requirements:

  • Proof of purchase at www.slinkii.com must be provided
  • All tags must be in tact and attached
  • Garment must be returned in original condition, unworn and unwashed - Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done, or hygiene stickers have been removed.
  • Simply email us and we'll get you set for your exchange.

Please click here to view our returns policy.

HOW DO I RETURN AN ITEM?

Please email info@slinkii.com for all return or exchange requests. Once our customer service team have reviewed and approved your request, we will send you a returns form and notify you of the return address and next steps to take.

WHO PAYS FOR THE RETURN POSTAGE?

Shipping costs incurred on an exchange order is at the customers’ expense and cannot be refunded unless the item(s) are deemed faulty by SLINKII

HAVE YOU RECEIVED MY RETURN?

We understand that you want your return processed as quickly as possible. Please ensure that all returns are sent using a trackable service. Once your return has been received by us, please allow up to 7 working days for your return to be processed. 

 

 

PAYMENT

WHAT PAYMENT METHODS DO YOU ACCEPT?

You can make a purchase on our store using any of the following payment methods:

  • Credit Cards (Visa, Mastercard, AMEX, AfterPay)
  • PayPal
  • Gift Vouchers
  • Store Credit

HOW DO I USE MY DISCOUNT CODE AND/OR GIFT CARD?

If you have a credit note, voucher or discount code, simply enter your unique code at checkout. Find the ‘Gift Card or Discount Code’ field and enter your code to redeem.